Important Updates for the Holiday Season

We hope your week is off to a fantastic start! As we dive into this busy season, we have a few important updates to share to ensure your shopping experience remains smooth and secure.

Shipping Delays

This is a peak time of year for both businesses and shipping carriers, which often leads to delays beyond the usual delivery schedules. To avoid disappointment, we strongly recommend placing your orders early and allowing extra time for delivery. Avoid leaving your orders until the last minute to ensure they arrive when needed.

Security Reminder: Protect Your Parcels

Unfortunately, theft tends to increase during this season. Here are some tips to safeguard your deliveries:
- Be mindful of the time and date of your delivery and, if possible, receive your parcels in person.
- If unavailable, consider arranging delivery to a secure location or a trusted neighbor.

Collecting Parcels? Check for ID Requests

If you’re collecting parcels from a pickup point, ensure they always ask for photo ID before handing over your package. Not all collection points enforce this rule, which could result in your parcel being given to the wrong person. Don't hesitate to ask about their policy if you're unsure.

Thank you for your continued support and cooperation during this busy season. We’re here to help if you have any questions or need assistance with your orders.

Warm regards,
Gellifique Customer Service